Privacy Policy for the Payment

Credit/Debit Card Information and Personal Data Security

We prioritize your security and privacy when it comes to handling your payment information. Please note the following policy regarding your credit/debit card details and personally identifiable information:

1. Data Protection: All credit/debit card details and personally identifiable information provided by you during transactions will be handled with the utmost care and confidentiality.
2. No Storage: We do not store any credit/debit card details on our servers or databases. Once the transaction is complete, your payment information is securely processed and discarded.
3. No Disclosure to Third Parties: Under no circumstances will your credit/debit card details or personally identifiable information be sold, shared, rented, or leased to any third parties. We are committed to maintaining your trust and ensuring the security of your data.
4. Secure Transactions: Our payment gateway partners employ advanced encryption technology to protect your information during the transaction process. Your data is encrypted and transmitted securely to ensure it remains safe.
5. Privacy Compliance: We adhere to all relevant data protection laws and regulations to ensure your personal information is handled in compliance with legal standards.

If you have any questions or concerns regarding our payment policy, please do not hesitate to contact our customer support team ([email protected]). Your trust is our priority. We invite you to visit our secure payment portal at https://pay.lincoln-edu.ae/. This dedicated link ensures a safe and streamlined payment experience. To enhance user convenience and minimize errors, we have separated our payment portal from the main website. This isolated link is designed to provide a smoother and more reliable transaction process. We strongly encourage you to use this link for all your payments to benefit from its enhanced security and user-friendly interface. Should you have any questions or need assistance, our customer support team is here to help.

Payment Instructions

To make a payment, please follow these steps:

1. Access the Payment Portal: Visit https://pay.lincoln-edu.ae/
2. Complete Required Fields: Fill in all the marked required fields on the form.
3. Proceed to Payment: Once the form is completed, you will be directed to the MPGS-hosted payment page.
4. Enter Card Details: Accurately enter all your card details. If the information is incomplete or incorrect, the payment button will not be visible.
5. Submit Payment: After entering your card details correctly, click the payment button to proceed. The total amount, including a 5% VAT, will be deducted from your account. Please note, that we only accept payments in UAE dirhams.

Note: Ensure you have sufficient funds in your account before making the payment. Double-check your account balance to avoid any issues.

OFAC Sanctions Compliance Statement

payment.lincoln-edu.ae strictly adheres to the laws and regulations of the UAE regarding international sanctions. As part of our compliance policy:

• payment.lincoln-edu.ae will NOT engage in any transactions or provide any services or products to individuals or entities located in countries sanctioned by the Office of Foreign Assets Control (OFAC).

This policy is in accordance with the UAE’s commitment to international law and sanctions enforcement.

Cancellation & Replacement Policy

Cancellation Policy

1. Request for Cancellation:

1. • All requests for cancellation must be submitted through our customer support portal.
   • Cancellations are only accepted if the request is made within 24 hours of the payment transaction.

2. Processing Time:

1. • Once a cancellation request is received, it will be processed within 7 business days.
   • You will receive a confirmation email once your cancellation is approved and processed.

3. Refunds:

1. • Refunds for approved cancellations will be issued back to the original payment method used.
   • Please allow up to 14 business days for the refund to reflect in your account, depending on your bank’s processing times.
   • The refunded amount will include the transaction amount minus any applicable processing fees.

4. Non-Refundable Transactions:

1. • Certain transactions may be non-refundable. These include, but are not limited to, administrative fees, application fees, and other non-refundable service charges.
   • If a transaction is deemed non-refundable, you will be notified at the time of the cancellation request.

Replacement Policy

1. Request for Replacement:

1. • If you encounter an issue with your payment, such as an incorrect amount charged or a payment failure, please contact our customer support team immediately.
   • Replacement requests must be submitted within 7 days of the original transaction.

2. Investigation and Resolution:

1. • Our team will investigate the issue and determine the appropriate resolution.
   • If a replacement transaction is warranted, you will be guided through the process of making the correct payment.

3. Payment Reprocessing:

1. • In cases where a payment needs to be reprocessed, you may be required to provide additional information to ensure the accuracy of the transaction.
   • The new payment will be subject to the same terms and conditions as the original transaction.

4. Communication:

1. • You will receive updates on the status of your replacement request via email.
   • Our customer support team will ensure that any issues are resolved promptly and to your satisfaction.

If you have any questions or need assistance with cancellations or replacements, please contact our customer support team. We are here to help ensure your experience with our payment portal is smooth and satisfactory. For quick support, please don’t hesitate to contact us. Email: [email protected] or [email protected] Contact number: +971 6 598 2111