Sales & Account Management

This role required the ability to take responsibility for consolidated profit and loss as well as cash-flow. KAM acts with confident authority and takes accountability to develop the business relationships while actively contributing to making our customers satisfied.

KEY ACCOUNTABILITIES:

Sales & Account Management

  • Operate as the lead point of contact for any and all matters specific to customers
  • Build and maintain strong, long-lasting customer relationships by developing strong rapport with personnel & influencers across levels including ‘C’ level
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure that all client profiles are maintained and updated within the customer database.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics. Build and Maintain a Trackable, Credible & Achievable Pipeline. Build and maintain revenue targets & profitability indices.
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure sustainable growth
  • Monitoring the day to day commercial performance of each existing account within a portfolio and regularly liaising with existing clients to identify new business opportunities.
  • Assist with high severity requests and issue escalations as needed with proper documented follow up
  • Advise on changes in the market trend and the activities of the competitors.

Financial Management

  • Ensures financial growth on the account through the utilization of all the leveraged resources and engaging of third-party suppliers.
  • Manages P&L to meet or exceed corporate targets, with emphasis on the profit, revenue and growth
  • Ensures all new business improves the overall financial health of the account.
  • Responsible for timely and accurate invoicing to the client, including dispute resolution and collection

KEY ACCOUNTABILITIES:

People

Collaborate with higher management, and external stakeholders to develop, maintain, and support technology services being provided by the company.

Confidentiality

Ensure non-disclosure of confidential information to anyone within or outside the Authority, during or after employment in the company.

Safety

Follow and adhere to the QH&S Management System Manual as per the company’s safety standards.

QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications

  • Expatriates: Bachelor’s degree in Business Administration, Marketing, Economics or related field
  • UAE Nationals: Bachelor’s degree in Business Administration, Marketing, Economics or related field

Minimum Experience:

  • Expatriates: (8 – 10) years’ experience in Account Management, Sales or Key Account Management
  • UAE Nationals: (5-7) years’ experience in Account Management, Sales or Key Account Management
  • Language Fluency:
  • English: Fluent.
  • Arabic: Preferred but not a must.

Job-Specific Skills:

  • Proven history of successfully interacting with customers and delivering solutions which meet customer expectations.
  • Strong knowledge of the IT outsourcing business
  • Strong knowledge on Cloud Services, IT, IoT and Digital Solutions.
  • An excellent aptitude for finance and decision making
  • Specialized training in sales/negotiation/win strategies
  • Exceptional planning and organization experience
  • Outstanding negotiation and persuasion skills
  • Local market knowledge preferred
  • Excellent communication skills.

Competencies:

Behavioral:

  • Play to Win & Grow the Business
  • Think Customer
  • Team up for Top Results
  • Effective Communication
  • Creativity & Innovation
  • Achieve Strategy
  • Grow Others
  • Problem Solving & Decision Making

Technical:

  • Advanced IT Knowledge
  •  Advanced level in Microsoft office (Word, PowerPoint, Excel)

If this sounds like you, don’t hesitate to fill the application form below!

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